Reference

Legal access for your tomathoki account

tomathoki Legal gives you a clear place to check account access, payment records and data choices before you enter the lobby.

Account termsWallet recordsData choicesLocal-law access
tomathoki Legal access for your tomathoki account
CONTACT PATHS

Legal help for account and receipts

A clear contact path matters when a policy question affects your account or payment record.

Account access If phone verification or login blocks access, contact our account help route with the…
Payment record For a DANA, OVO, GoPay or QRIS receipt question, send the reference shown in…
Policy request To ask about a data change, account correction or access decision, identify the account…
RECORD HANDLING

Data, cookies, and account security

Our Legal process is designed to leave a usable record of account, wallet and policy requests.

Account data

We use the phone number and account details you submit to identify your profile, complete phone verification and connect payment…

Cookie choices

Cookies can help the site remember a session and keep the account path consistent between login and the lobby.

Account security

Keep your verification details private and sign out after using a shared device.

Record retention

We retain account and payment records for the period needed to handle account questions, policy requests and transaction matching.

Who to contact

Our support team is the first contact for Legal questions about access, data, cookies or payment records.

Change requests

You can ask us to correct account details or explain how a record is used through the account contact route.

Answers before you open an account

These Legal answers address the searches we hear before account creation: local eligibility, phone verification, payment records, cookies and data requests. Read them with the policy notice above, then use the account contact route when your question depends on a specific receipt, device or profile.

Legal covers account access, phone verification, data handling, cookies, payment records and requests to correct account details. It also explains how we handle questions tied to DANA, OVO, GoPay, QRIS, bank transfer or virtual account records.

Yes. Access and eligibility depends on local law, and the service is available where local law permits. Check the rules that apply in your location before opening an account, especially if your phone or payment record is registered in another region.

Phone verification connects the account to the number you submit before account access. It helps us match policy requests and payment records with the correct profile. If the number is wrong or unavailable, contact support through the account help route.

We associate the payment reference, account details and status shown in the relevant record. Keep your DANA, OVO, GoPay or QRIS receipt until the entry is settled. Support can use that reference when explaining a Legal or account question.

You can request a correction or ask how a particular account detail is used through the available account contact path. Include your registered phone number and the requested change. We may verify profile control before discussing or changing stored details.

Your mobile browser may use cookies to keep a session and remember selected settings between account access and the lobby. Browser changes can remove the session or require another login. If the policy page behaves unexpectedly, contact support with your device path.

Keep the receipt reference, payment name and account phone number ready, then use the support route connected to your account. We can compare the recorded status for DANA, OVO, GoPay, QRIS, bank transfer or virtual account and explain the relevant Legal step.